This service is for original owners that forgot their UEFI system password. the password that is first presented before the surface boot sup into anything. This is not for bitlocker or windows passwords. See other services for windows and bootlocker.
You must show proof of ownership or else after the removal of password we will format the harddrive. You are not allowed into systems that you do not own. We will recover the password and erase it to blank. So there will be no password. we can not get the old password back. This is a very difficult repair.
This is for motherboard only !! repeat motherboard only. If you want to send in full device see other item.